Sage CRM

Now more than ever, companies need to maximise workplace effectiveness, drive staff productivity and put the customer at the heart of the business processes to stay ahead of the competition. Sage CRM delivers the tools companies need to communicate more effectively, collaborate better internally and compete in today's marketplace.

Designed for all sizes of company, from 1 user to 100+, Sage CRM is sold in over 30 countries worldwide and is an award-winning, web-based customer relationship management (CRM) solution.

As a full-suite CRM solution comprising of sales, marketing and customer service automation, Sage CRM equips sales, marketing and customer service teams with the tools they need to find new customers, close sales faster and build lasting, more profitable relationships across all channels. Regardless of how, when or where your customers, partners and prospects choose to interact with your business, Sage CRM provides a distinctive advantage by delivering a comprehensive, easy-to-use system to successfully manage these relationships.

Thanks to its end-to-end business integration capabilities, the Sage CRM front-office can be powered by data from the back-office to give all staff a true 360° view of customers across front and back-office functions, differentiating it from many other CRM solutions in the market today.

Sage CRM v7.1

With the launch of Sage CRM v7.1 comes a business solution for all customer-centric processes. It covers every interaction with customers across the entire business. It improves internal business processes, enables closer management of new and existing customer relationships, increases revenues and decreases inefficiencies and provides management with timely and reliable insights to guide decisison.

Find out more about Sage CRM v7.1 by visiting the launch site or read the Sage CRM v7.1 Product Brochure for full details of all of the features in the latest version.

Sage CRM v7.1 - Targeted Marketing Effectiveness

Gaining a deeper understanding of your customers and their buying behaviour is critical in today’s competitive marketplace. Sage CRM provides powerful tools for marketing teams to plan, execute and audit highly targeted marketing campaigns.

Easy to use, Sage CRM provides marketing users with the tools to target the right customer at the right time, eliminating guesswork and optimising marketing resources. Tightly integrated Sage E-marketing for Sage CRM delivers all the power of e-marketing directly through Sage CRM for end-to-end marketing campaign management.

Sage CRM provides effective controls for monitoring marketing budget and can also calculate direct revenue yields. Reporting can help track source of leads and assess opportunities and help focus on prospects that are more likely to purchase, increasing RoI and maximising the marketing budget and spend. Highly graphical reports and charts can be displayed on the interactive dashboard for quick reference enabling users to analyse data in real-time.

Marketing users can even incorporate social media channels such as Twitter and LinkedIn® into Sage CRM enabling them to maximise their communications and interactions with customers and prospects.

Sage CRM v7.1 - Focused Sales Management

Equipping your sales team with the complete customer information and the necessary tools to enable them to do their job effectively is very important. Easy-to-use, Sage CRM provides sales users with instant access to calendars, accounts, reports, pipelines, contacts and call lists, empowering sales people to sell. All sales information is stored, tracked and reported providing organisations with meaningful and up-to-date information on the performance of the sales team.

The information is displayed on the Sage CRM interactive dashboard from where users can control and manage all activities. Users can choose to use the pre-installed sales dashboard available out-of-the-box or customise their own dashboard to create a bespoke workspace to suit their needs. Users can also create company specific dashboards to help better manage key accounts.

Integration with leading Sage ERP systems gives sales staff access to both financial and non-financial customer data, for a complete 360 degree view of the customer across front-and back-office departments.

Sage CRM provides the sales team with the ability to work from a mobile device regardless of location. This ensures that they have fast, up-to-date access to critical customer data whilst out on the road. Sage CRM supports online access to the system from iPhone, Blackberry or Windows® mobile devices and has been optimised for the iPhone.

Sage CRM v7.1 - Unleash the Power of E-marketing

In recent times, businesses have had to become smarter in their marketing activities to ensure they stay competitive. They face the dual challenge of ensuring that they are effectively communicating with existing customers and prospects while keeping costs to a minimum.

E-marketing (or email marketing) is one of the most popular marketing communications methods favoured by companies today. However, the load and blast approach to e-marketing does not achieve the best results.

Sage E-marketing for Sage CRM gives users the opportunity to gain new customers and get closer to existing customers without ever having to leave Sage CRM. It provides easy to use functionality to enable users to execute high-quality, targeted e-marketing campaigns to generate leads. Users can benefit from a simple 3-step wizard to easily create new e-marketing campaigns and a choice of over 90 templates to get started immediately.

With Sage E-marketing for Sage CRM, users can create drip marketing campaigns quickly and easily, automatically delivering email communications to the right people at the right time for maximum impact. Open, click and bounce rates are automatically tracked, enabling marketers to calculate accurate ROI and deliver hot leads to the sales team. Campaigns can be cloned easily to allow users to share best practice with colleagues and for consistent execution of future campaigns.

Sage CRM v7.1 - Exceptional Customer Service

Providing quality customer care and maintaining satisfied customers is a challenge for every business. Sage CRM’s customer service capabilities are designed to help you manage and resolve your customer queries and issues efficiently and effectively by providing you with an easy-to-use user interface and powerful feature set.

The intuitive Sage CRM interactive dashboard allows customer service users to easily view real-time customer information and resolve their issues effortlessly by employing the escalation features of Sage CRM.

Integration with leading Sage ERP systems gives customer service staff access to back-and front-office customer data for a complete 360 degree view of every customer; making every customer interaction more informative and effective. Integrated Sage ERP data can be displayed directly on the interactive dashboard for convenient access and analysis from a single workspace.

Sage CRM offers the outstanding performance that is essential for success in today's competitive business environment. It's easy to use and quick to deploy, so you can immediately start to build stronger relationships with existing customers, target new customers more effectively and drive your sales revenues. Tailored to match your individual business needs it can help you streamline your business processes.

For more information on Sage CRM, please contact us today.

Attachment	Size
Sage CRM Brochure (Sept 08)	556.23 KB
Sage CRM 6.2 What's New	192.22 KB
Sage CRM Product Overview	377.94 KB
Sage CRM v7.1 Customer Service Datasheet	1.65 MB
Sage CRM v7.1 Emarketing Datasheet	476.51 KB
Sage_CRM_v7.1_Sales_Datasheet.pdf	1.77 MB