Service Desk, a new way of working for you...

Discover how we've committed even more resources to helping our customers.

For many years at FD Systems we've been complacent that our level of service was outstanding. How did we know? Well, we rarely lost a customer and seem to have little problem attracting new ones.

Then we learned of the Sage Circle of Excellence. Based on Net Primer Promoter theory the award, given to only the top 15 Sage Business Partners in the UK, demonstrates that in the case of customer service, you cannot stand still.

Using the philosophy of NPP we looked long and hard at how we were structured to deal with your queries. Our numerous awards for support demonstrated that we had mastered the ability to give a leading quality of service in that respect.

But what of actually dealing with "customer queries"?

Apart from the account managers relationship with you we had no means to monitor, measure and control the inbound questions and requests from those customers looking to develop, progress or understand projects either new or ongoing. There was no central commanding view where we could see all that had been asked of us by our customers.

So, along came ServiceDesk. With a dedicated team existing only to provide a backup administrative function to support the intricacies of being in business with each other we have mastered the art of delivering outstanding customer service.

ServiceDesk operates using Sage CRM and gives a focal point for all inbound communications from our customer base. From the central hub each requirement is assessed, assigned a responsible operative and the matter dealt with efficiently and effectively. Because we log each enquiry, issue or request on Sage CRM it means we have an ever deepending understanding of what your needs are and how to best accommodate you both now and in the future.

If you would like to work with a company who see customer service as the heart of their business like we do then please call us on 0870 87 343 87