Receive breath-taking Sage software support from Sage Circle of Excellence Winner 2010, FD Systems

FD Systems have been serving the Sage community for over a decade, delivering world class customer service and Sage support to all of our customers.

Our incredible success as Sage Circle of Excellence Winner 2010 is indication that we are delivering.

We know the most important part of any support service is to respond to and resolve issues promptly and professionally. As such, we have invested a lot of time and money in ensuring we have the right technology and highly trained support staff that utilise our first rate call logging system. We closely manage your support calls ensuring that you receive the highest level of customer care available, enabling us to track and monitor all calls to a successful result.

This means that with our support, you can:

• Always be in touch with qualified support consultants by phone, fax and email.
• Get to the source of the problem. We can securely connect to an end user’s PC and physically see errors being replicated and take control of the PC remotely if appropriate. 
• Minimise the impact on your business by managing your Service Level Agreements to ensure that we provide responses and solutions to your problems within agreed timescales. 
• Ensure that your problem is always a priority by escalating any issues before the SLA is breached.
• Stay informed of progress either by phone or by giving you instant on-line access to up to date information about all of your calls.
• Be advised of potential problems before they occur, by applying automated monitoring tools that alert us when changes are made to business critical systems.
• Ensure you have performance information by providing you with reports showing measurements against your SLAs

Supported customers also utilise ServiceDesk, a whole new way of managing customer excellence, click to find out more...

Please download our Support Brochure by clicking here.

For further information please call FD Systems on 0870 873 4387 or complete our Enquiry Form.