White Papers

"More recently tools such as QlikView from QlikTech have entered the BI arena, resulting in a paradigm shift in the way the industry and organisations see Business Intelligence"

"Joined-Up Thinking" - A Computing & Financial Director special report.

In association with Sage. 

Modern integrated application suites such as Sage 1000 offer companies a powerful tool for coordinating activity across the organisation to maximise the value delivered to customers and minimise costs. However, achieving such collaborative working between departments previously managed independently of each other represents a fundamental change to how an organisation operates.

As companies face ever mounting global competition, the ability to manage information is set to play an increasingly important role in competitive strategy. If companies are to avoid being drawn into commodity price-based competition, the ability to capture information on customer needs and marshal the resources of the firm to deliver solutions tailored accordingly will be critical.

It's a given that information is the lifeblood of the 21st century organisation. Organisations that seek the elusive goal of a single view of the customer need first to instil an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix.

Making your workforce mobile is about making them customer centric 24/7. A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly.

Navigating through turbulent times is never easy, but today's economic conditions are more challenging than most companies have ever faced. The instinctive reaction is switch to defensive mode; cut all strategic projects and then wait until things improve. But retreating behind the bailey could actually prove to be more detrimental in the long term.

In an upcoming Aberdeen study of over 1,100 organisations, Sage Software's portfolio of customer management solutions (inlcuding ACT! by Sage, Sage SalesLogix and Sage CRM) outperformed several key competitors as a provider of Customer Relationship Management (CRM) solutions.

This document will demonstrate the scalability and performance levels of Sage CRM in peak performance, large scale (approximately 2,000 user) environments and outline the best practise application for optimum scalability with Sage CRM. This paper will detail the architecture of Sage CRM, address the test scenarios used to prove the scalability of Sage CRM and make recommendations on how to maximise the performance of Sage CRM.

CRM is more than just software or a set of processes - it's a business culture solidly focused on winning and keeping the right customers. A good CRM solution builds value for your business by opening up vital communication channels and creating a common client-focused knowledge-base to better serve your clients.